We had an issue early Saturday morning about waking up to NO HEAT.. I posted about this on facebook and my friend Jackie who happens to works at Brand heating & cooling called me and asked if I wanted her to send someone out. So literally within 45 minutes of talking to her, she had Jeffrey at our door during a nasty blowing snowstorm…..he fixed the problem within 20 minutes and explained how they had a deal going on where ya buy a new furnace and get and air conditioner for free….we decided to jump on that offer since both our units are 22 years old….never dreamed they would have the new air conditioner and furnace INSTALLED by Wednesday…kelby & Travis were such cool guys to talk to, very professional, cleaned up everything….just all around great group of people to work with. If you want things done and done right…..contact Brand heating and air! I’m going to trust the air conditioner will work, but I have no desire to try it when the temperature is like 13 outside! Thanks again everyone! Ya get full stars from our family!
HAPPY WARM CUSTOMERS!
Terry & Dena Flanagan!
Dena R.F.
Thank you to Kelby for being so informative today about what was going on with our system and fixing it quickly so I could get my little guy down for a nap! We will be back in the future for our heating and cooling needs!
Casie P.
Kelby Arvin showed up early and tackled the situation and helped by explaining ways to maintain the furnace and AC to try and help prevent issues down the road , we appreciate all of the help!
Blake A.R.
Woke up this morning(Sunday) house was at 57 and dropping. We were gone all day for volleyball for my daughter. I called 3 places only got 1 call back from a very disinterested party. My next call was to Brand Heating and Air, Kelby Arvin. He said he would be here as soon as he could and get it handled. We got home from volleyball and everything was running perfectly! House was back up to 67(where I like it) when we walked in the door. Kelby left me a note of exactly what was wrong, and what he did to repair it. Great fast service when we needed it most!! THANK YOU KELBY and Brand! Brand will be my first call next time!
Rudy T.
About a year ago I had them put in a whole new AC and furnace system. Mine was super old and shot. They literally worked ALL day to get my system in. There had been a lot of questionable work done with the old system which made the install of the new system complicated. They worked so hard and my system has been running great! The guys that came out were professional and courteous, very polite and helpful.
Tonight, they had to come out after hours because one of my cats decided to go running around in my floor vent system. Kelby, who was also one of the men who installed my system last year, came out and got the kitten out no problem. The duct had become separated and the kitten was stuck in the crawl space unable to get back into the duct and back out. He made sure before he left that he screwed the duct back together and made sure to as about my system to make sure it was running properly! Thanks again to Brand for helping me out, being professional, courteous, and friendly. I’ll trust you with my HVAC needs any day!
Kelly G.
Thank You all for how prompt Brand was in our furnace troubles yesterday!!! Glad we called Brand!! Mike was knowledgeable in knowing what the problem was.. and coming back today…
Becky A.
We purchased a new furnace and A/C through Brand. Thank you Kelby Arvin for your great service!
Natalie G.
Family owned, honest, reliable and locally owned company!
Patricia L.
Appreciate Kelby’s helpful information for keeping the units running well
Cheryl B.
Most professional company I have ever dealt with!!!!
Lisa J.B.
Have used Brand for more than 30 years and always been highly satisfied. Kelby is the best!!!
Deb T.
Last night we came home last night and the house was 62. I called Brand and Eric came over within an hour and fixed the furnace within 20 minutes. That is service above and beyond.
Mike M.
I’m more than pleased with the brand new furnace and AC unit I had installed today. Kelby and Mike wore very polite and professional. they installed everything in a very timely manner. they made sure to tidy up well after they were done with their services. I would highly recommend them if you ever need any heating or air conditioning services done.
Wendy Y.K.
Tech Kelby did our winter tune up. Service was very professional, friendly, & informative. I would highly recommend Technician Kelby Arvin and Brand Heating & Cooling for all your heating and cooling services! Thanks again!
Robin G.
Kelby was super nice, polite, professional and did a great job cleaning our ducts! He even showed me before and after pictures which were super cool to see! We definitely recommend BRAND heating & cooling!
Sierra H.
Kelby was personable and did a great job cleaning our dryer vent, which was completely compacted. He and his partner didn’t complain about the snowy weather and were efficient through the process. We will definitely keep Brand Heating & Air on our preferred vendor list.
Callie L.
Great service and friendly staff!. kelby arvin did my winter maintenance and was very kind and gave me alot of helpful tips!! thanks again!!
Denise O.
We have relied on Brand for our heating and air needs for over fifteen years. We have always been extremely pleased with the service.
Phyllis C.
We can reach Brand Heating and Air Conditioning anything! Day, night, weekend. Hope we do not need you though!
Jodi K.
I looked for a heating and air conditioning company online and found Brand and another company. Brand replied immediately with a call to set me up with an appointment and the other company responded very late at night. I’m glad I chose to go with Brand Heating and Air Conditioning to help with my problem.
Robin Z.
Thank you very much Brand Heating & Air Conditioning for a good job done. You are number 1!
Anette W.
I didn’t know who to call but I have seen the truck around town. I called and the installers were very courteous and professional.
Dana W.
The serviceman that came to my store was professional. Brand Heating and Air was responsive to my needs. They also offer a fair price too!
Megan M.
The installers took extra steps in labor and materials to install a vent in my garage, which I wanted but it wasn’t a necessity. I was so happy they were able to add it without any fuss.
Linda A.
Brand Heating & Air installed our system 18 years ago and have given us great service since then.
Lila C.
Brand Heating and Air was my choice because their service adviser, Rob Hansen, was great, and my parents had a great experience with the company as well.
Val C.
Mike and Robert were here to check my furnace and found that I had a serious problem with it. They were able to fix it and went way beyond their duty. I would never go anywhere else.
M. Maschino
Our neighbor recommended Brand Heating and Air. The great price and quality warranties influenced us to use them. The service was very good!
Elizabeth C.
They have a really fast response time. There is no “second guessing” that Brand Heating knows their stuff.
Linda B.
We have used Brand for many years. We have replaced a furnace and AC unit. I have been more than satisfied with the operation of the entire system.
Erica E.
Even though I usually only have contact with Brand’s staff twice a year, I feel like they treat us like a close friend and neighbor. Courteousness is part of their plan.
Maureen C.
I’ve had a long term relationship with Brand for annual maintenance and also occasional repair of heating and air equipment. I have been very happy with the staff and their responsiveness to my questions.
G. Gerth
Brand always does a very good job! They are courteous and professional when they come into the house and I appreciate their cleanliness too.
Misha P.
I found Brand by accident. I was looking for a different company when my unit broke and called them instead. I am really glad I did. I have been very pleased with the services that they provided for me. I wish I knew about them sooner, I called someone else for my water heater, and didn’t know they also did them too!
Rodger C.
Brands have been servicing our furnace and AC for years. They are dependable and respond in a timely manner. We really appreciate the good service.
Anna F.
We have used Brand for many years and continue to receive good service. I know that I can count on them whenever I need help. The workers are very efficient and nice.
Karen M.
The Comfort Advisor was very prompt and courteous and I was very satisfied with the services they provided!
Sean Q.
I was more than satisfied with the work that took place. The installers went over the entire operation of the new system we had put in!
Deanna H.
I have been with Brand for as long as I can remember. All of the men know what they are doing and I am very satisfied. Keep up the great work.
Seth M.
I have been using Brand since we bought our home. I picked them out of a phone book back in 1998! We have been with them ever since. Melissa in the office is great she was able handle the warranty on the product we bought.
Emily G.
Our family really appreciate the staff’s knowledge and kind attitudes. They have a great crew! I highly recommend using Brand Heating & Air Conditioning.
Lee D.
I had my furnace replaced and installed by Brand. I wanted to stay with the same company because of its good reputation. I can’t say enough about Justin, Anthony, Eric, and Jeremy. They worked very hard to get the new unit installed. They even skipped lunch.
Kate R.
I had a great experience working with Brand Heating & Air Conditioning. Their comfort adviser was prompt and courteous from the get go!
Nevin R.
Brand has a good reputation in the area I knew that they would do a good job. The installers came and put in my new system quickly and efficiently. I am happy I went with Brand.
Pat M.
We had work done on our heating and air conditioning. All three of the technicians were courteous and willing to share information. They played with everything until they were completed in one day.
Sandra C.
They have always provided us with high quality work and friendly service. I have always felt that the technicians that come to my home have been reliable and trustworthy. I’ve been more than satisfied with the services that they’ve provided for us over the years.
Dustin G.
My furnace stopped working this past winter and I called Brand to see if anyone could help me. I had heard their name before and decided to give them a try. I was very pleased with the work that they did and I would call them in the future for more service.
Daniel F.
I have been very satisfied with the whole process. Thanks to Mike, Eric, and Jeremy they were able to get everything I needed done. They did a great job! Thank you!
Kathleen M.
The installers were courteous and professional and I was more than satisfied with their service.
Jenna W.
The two technicians that came to work on our air conditioning were very quiet and worked efficiently. They were so courteous and went above and beyond. They were so neat and tidy!
Jake P.
I had a great experience working with Brand Heating & Air Conditioning. The installers were courteous and professional. I would highly recommend their services!
Neil T.
The installers responded to all of my questions in good timing and I am more than satisfied.
Patrick W.
Excellent 24 hour service!
Ryan B.
The installation team of Mike and Bear was excellent. I was very satisfied with the services and installation. I’d highly recommend this company.
Randy R.
The installers did a great job. Once they finished installing my unit, they explained everything about it including how to operate it. I would highly recommend them to anyone I know!
Scott I.
I just want to thank Brand and the entire crew for all of the time and effort they put into getting our A/C problem solved. You are all very much appreciated. After the tornadoes and storms we had come through our area last month, we had issues with our A/C unit. Brand was quick to respond and get this issue taken care of. We will be sure to recommend Brand Heating & Cooling to others needing your type of service.
Viki W.
Just moved into my newly purchased home and discovered water was leaking from my HVAC, seeping thru the wall onto my carpet! Kelby answered the call to see what was not working. Seems the pcv pipes were not connected and the humidity moisture was leaking – a lot during the 4th of July, over 90 degrees and high humidity for several days in a row.
Kelby fixed these pipes and explained what the problem was and how it was going to be fixed, so I understood everything. Kelby even took the time to provide tips on how to dry out my carpet, which was way beyond what his role was on this call. He asked me to let him know if the carpet didn’t dry out or if there was more water dripping from the AC.
About 5-6 days later my carpet was damp again, so I called Kelby. This trip he got into the crawl space to see what was going on from that view. It turned out to be one more pcv pipe that needed replaced.
I might also mention Kelbys first trip he had his kids with him B/c they where at a birthday party when the call came in and the second call he arrived after closing hours. He is very focused on customer service.
Brand H/AC will be on my call list for all heating and AC issues in the future.
Peggy J.
We put in a 2-stage furnace/air conditioner unit a year ago. At first when I had learned about this unit, I was a bit skeptical because it was a little pricey. HOWEVER, WE LOVE IT. The air flow is even, its more of a radiant type heat, the house feels better, and it is efficient. Kelby, our service representative, has done a fantastic job in meeting our needs. Very professional, kind, polite, and willing to problem solve critical issues. We recommend this company … starting with its owner and Kelby for the good experiences and helpfulness we have received from both of them.
Kelly S.
I can heartily recommend Brand Heating & Air Conditioning: high quality work and excellent service.
Kelby Arvin in particular is a great person – he is professional, kind, polite , and gets the job done. It was a pleasure having him fix my water heater. Thank you!
Sebastian G.
We called Brand H&AC on Easter Sunday because our furnace quit working. We talked with Kelby and he was willing to come out on Easter and look at it but we waited until Monday morning. He was here first thing Monday morning and diagnosed and fixed the problem very quickly. Kelby Arvin was very nice and professional and explained everything that he did. Excellent service!!
D04218
Very happy with our new zoned system. They were able to solve all of our issues we had with our old systems and we are much more comfortable. During installation they worked late into the evening to make sure we didn’t go without heat. Service was professional. I’d highly recommend.
Christine B.
My furnace died when the temperature was below zero. Larry Jenkins made it to my house that day. He went over my options with me. Instead of spending thousands for replacement parts on a 21 year old furnace, I chose to go with a new system. Within 15 minutes I was approved a loan. Larry had the installation scheduled for the next day. He also gave me a phone number if the house got too cold. He would bring over electric heaters no matter what time it was. The next morning Kelby arrived with the new furnace and air conditioner unit. Kelby also explained the new system and maintenance options to me. They replaced the old tubing as well. The Brand folks were very honest and professional. They answered all my questions. I highly recommend using this company.
Janis G.
I cannot begin to explain how happy I am with Brand’s service. I attempted to clean out my dryer duct myself and it was a complete fail. I ended up getting the long stick to the bristle stuck in my vent. I called Brand after hours and they were more than happy to help me. I’m not an assigned customer with them but they were more than willing to help out. Kelby Arvin showed up in less than an hour and got straight to work. He was very kind and he was very easy to talk to. I didn’t feel like I was wasting his time. He was a very respectful man who knew what he was doing. He was able to fix my problem pretty quickly and he was on his way. When he fixed my problem I wanted to jump up and down I was so happy. I would definitely recommend them to others. I would give 10 stars if I could!! Also, dont be like me and try doing it yourself!! Go ahead and call the professionals!!!!
Lucy V.
I first want to say I don’t normally leave reviews but my experience with this company was so extraordinary! Thank you so much to Kelby Arvin, who was our technician. He was so good and thorough, and explained everything to me. We had our furnace and air conditioning unit serviced for the buyers buying our house and he was so good about explaining what he was doing. Most of the stuff was way over my head but he explained it in a way that was easy to understand and I appreciated that. I also never felt like he was pressuring us with any unnecessary repairs or extras on us. He was very honest and professional! We will definitely be using this company again!
Jillian H.
Brand did a great job a year ago putting in a whole new HVAC system. Today, Kelby came out to my house to rescue my poor fur baby that decided to go exploring. They are super awesome people and trust them with my house.
Kelly G.
We had an emergency repair needed in dryer vent. When Brand Heating and Air technician came out the same day we called. He was professional and quickly fixed our issue. The cost was reasonsable. We definitely recommend them!
Shawna K.
My old AC unit died when the room temperature was above 82 degrees. Even worse, my old water heater was leaking. After calling several companies, I chose Brand to replace my AC unit, water heater and gas furnace. Thank you so much to Mike, Kelby, Larry, and Jeff, you made our life much easier. As a customer, I felt that people in Brand were very friendly, knowledgeable and honest. They always patiently answered my questions and replied my calls. They worked professionally and efficiently. As a team, they organized the installation processes very well and made the work flow very smooth. I am very happy with their work and highly recommend using their services.
Jun S.
Brand Heating & Air Conditioning, LLC have been working on my unit for at least 8 years and I am very pleased with their punctuality, professionalism quality of work, etc. Today, one of the company’s technicians called “Kelby Arvin” worked on my unit. Kelby arrived on time as they usually do. He was very polite and explained everything to me carefully. I am very satisfied with the quality of his work. Also, I had a great time interacting with him, as I usually do with the technicians of this company (including Mike).
Eli A.
We’ve used Brand for many years and have always been extremely happy with the service they’ve provided…
From the occasional problem; or yearly maintenance,to the complete replacement of our furnace and central air units and most recently, the cleaning and sanitizing of our duct work along with
an upgrade of our filtration system.
Everyone we have dealt with is very nice, professional, and knowledgeable of their jobs.
They all go above and beyond what their job entails but one individual really showed his dedication. Kelby Arvin, we want to say Thank You!!
Doug W.
We’ve used Brand for many years and have always been extremely happy with the service they’ve provided…
From the occasional problem; or yearly maintenance,to the complete replacement of our furnace and central air units and most recently, the cleaning and sanitizing of our duct work along with
an upgrade of our filtration system.
Everyone we have dealt with is very nice, professional, and knowledgeable of their jobs.
They all go above and beyond what their job entails but one individual really showed his dedication. Kelby Arvin, we want to say Thank You!!
Doug Wilburn
Kelby was the best! Very knowledgeable and explained all aspects in detail. He spent the day installing with Mike, and then came back in the evening to review and answer my questions. I highly recommend Brand Heating and Air!
Dana Crider
We have always had a good experience with Brand’s service. They have done our heating and ac maintenance and repair needs for last 8 years. They are honest, upfront and fair pricing, and the technicians are knowledgeable and respectful of your house. Last few service and maintenance calls Kelby has been the technician and he is great.
We have considered switching for various reasons but each time Brand comes out we are quickly reminded why we keep them as our heating and ac needs.
